Privacy Policy
57v Casino

This Privacy Policy ("Policy") describes how 57v Casino ("57v," "we," "us," or "our") collects, uses, stores, and protects the personal information of players and visitors who access the 57v online gaming platform at https://57v.one (the "Platform").

57v is committed to safeguarding the privacy of every person who interacts with our Platform. We understand that trust is the foundation of any good relationship — and that goes double when real money and personal data are involved. This Policy is written in plain, straightforward English so that every Filipino player can understand exactly what we do with their information.

By registering an account on the 57v platform, accessing our services, or continuing to browse our website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

57v Casino operates the online gaming platform accessible at https://57v.one, offering a range of gaming products including live casino games, bingo, slots, hi-lo, and other interactive entertainment products to players in the Philippines.

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173, "PDPA") and its Implementing Rules and Regulations, 57v acts as the Personal Information Controller in respect of the personal data collected through the Platform. This means 57v determines the purposes and means of processing your personal information.

If you have any questions about this Policy or about how 57v handles your personal data, please contact our Data Protection Officer using the details provided in Section 14 of this Policy.

57v collects personal data from you in several ways — directly when you register or interact with the Platform, automatically when you use our services, and occasionally from third parties such as payment processors and identity verification providers. The categories of data we collect include:

57v uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your 57v player account, including processing your registration, verifying your identity, and enabling you to access the Platform's features.
• Transaction Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods, and to maintain accurate financial records of your account activity.
• Service Delivery: To provide you with access to 57v's gaming products, including bingo, slots, live casino, and hi-lo games, and to ensure those games function correctly on your device.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our 24/7 support channels.
• Regulatory Compliance: To comply with our obligations under Philippine law, including PAGCOR regulatory requirements, anti-money laundering (AML) obligations, and the PDPA. This includes conducting KYC verification and reporting suspicious transactions to the relevant authorities where required.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling, enforce self-exclusion requests, and apply deposit and session limits set by you or required by regulation.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, cheating, and other prohibited conduct on the Platform.
• Platform Improvement: To analyze usage patterns, troubleshoot technical issues, and improve the overall performance and user experience of the 57v platform.
• Marketing Communications: Where you have given your consent, to send you promotional offers, bonus notifications, and updates about new games and features on 57v. You may withdraw your consent to marketing communications at any time by contacting our support team.

Under the Philippine Data Privacy Act of 2012, 57v processes your personal data on the following legal bases:

• Contractual Necessity: Processing is necessary to perform the contract between you and 57v — specifically, to operate your player account, process transactions, and deliver gaming services.
• Legal Obligation: Processing is necessary for 57v to comply with its legal and regulatory obligations under Philippine law, including PAGCOR licensing requirements and AML regulations.
• Legitimate Interests: Processing is necessary for 57v's legitimate interests in operating a secure, fair, and commercially viable gaming platform, provided those interests are not overridden by your rights and interests.
• Consent: For certain processing activities — such as sending marketing communications — 57v relies on your freely given, specific, and informed consent. You have the right to withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

57v does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to the extent necessary to process your deposits and withdrawals.
• Identity Verification Providers: Third-party KYC and AML service providers who assist 57v in verifying player identities and screening for sanctions and politically exposed persons (PEPs).
• Game Software Providers: Licensed game developers and content providers whose games are available on the 57v platform, to the extent necessary to deliver those games to you.
• Regulatory Authorities: PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), law enforcement agencies, and other Philippine government bodies, where disclosure is required by law or regulation.
• IT and Security Service Providers: Cloud hosting providers, cybersecurity firms, and other technology vendors who support the operation and security of the 57v platform, subject to strict data processing agreements.
• Professional Advisers: Lawyers, auditors, and other professional advisers who require access to your data in connection with the provision of their services to 57v, subject to professional confidentiality obligations.

The 57v platform uses cookies and similar tracking technologies to enhance your experience, maintain your session, and analyze how the Platform is used. The types of cookies we use include:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as user authentication, session management, and security. These cookies cannot be disabled without affecting Platform functionality.
• Performance Cookies: These cookies collect anonymized information about how players use the Platform — such as which pages are visited most frequently and whether error messages are received — to help us improve Platform performance.
• Functional Cookies: These cookies remember your preferences and settings (such as language and display preferences) to provide a more personalized experience on the 57v platform.
• Analytics Cookies: These cookies help 57v understand aggregate usage patterns on the Platform. Data collected through analytics cookies is anonymized and used solely for internal analysis purposes.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the 57v platform. For more information on managing cookies, refer to your browser's help documentation.

57v implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 57v platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Strict access controls ensuring that only authorized 57v personnel can access personal data, on a need-to-know basis.
• Regular security audits, vulnerability assessments, and penetration testing of the Platform's infrastructure.
• Multi-factor authentication options for player accounts to reduce the risk of unauthorized access.
• Comprehensive staff training on data protection obligations and security best practices.
• Incident response procedures to detect, contain, and report data breaches in accordance with PDPA requirements.

57v retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulation. The following general retention periods apply:

• Account Data: Retained for the duration of your active account relationship with 57v, and for a period of five (5) years following account closure, in accordance with PAGCOR regulatory requirements and applicable AML obligations.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• KYC and Identity Documents: Retained for the duration of your account and for five (5) years following account closure.
• Customer Support Records: Retained for three (3) years from the date of the last interaction, unless a longer period is required in connection with an ongoing dispute or legal proceeding.
• Marketing Consent Records: Retained for as long as you remain a registered player and for three (3) years following account closure, to demonstrate compliance with consent requirements.

Upon expiry of the applicable retention period, your personal data will be securely deleted or anonymized so that it can no longer be associated with you as an individual.

As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights in respect of your personal data held by 57v:

• Right to be Informed: You have the right to be informed about how your personal data is collected, used, and processed. This Privacy Policy fulfills that obligation.
• Right of Access: You have the right to request a copy of the personal data that 57v holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data that 57v holds about you.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 57v's legal and regulatory retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to 57v's overriding legitimate grounds.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe that 57v has processed your personal data in violation of the PDPA.

To exercise any of these rights, please contact 57v's Data Protection Officer using the contact details in Section 14. We will respond to your request within thirty (30) days, or within such other period as may be required by applicable law.

The 57v platform is strictly intended for adults aged 21 years and above, in accordance with Philippine law applicable to casino-style online gaming. 57v does not knowingly collect personal data from any person under the age of 21.

If 57v becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has registered on the 57v platform, please contact our support team immediately so that we can take appropriate action.

The 57v platform may integrate with third-party services — such as payment gateways, game software providers, and analytics tools — that operate under their own privacy policies. 57v is not responsible for the privacy practices of these third parties.

Where 57v shares your personal data with third-party service providers, we do so under the terms of a data processing agreement that requires those providers to handle your data in accordance with the PDPA and this Privacy Policy. We conduct due diligence on our service providers to ensure they maintain appropriate data protection standards.

57v does not include links to external third-party websites on the Platform. Any reference to third-party payment providers (such as GCash, PayMaya, BPI, BDO, or Metrobank) is solely in the context of payment processing for your 57v account transactions.

57v reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by posting a prominent notice on the Platform and updating the "Last Updated" date at the top of this page.

Where required by law, we will seek your consent before implementing material changes to the way we process your personal data. Your continued use of the 57v platform following the posting of an updated Privacy Policy constitutes your acceptance of the changes, to the extent permitted by applicable law.

We recommend reviewing this Privacy Policy periodically to stay informed about how 57v protects your personal information. Previous versions of this Policy are available upon request by contacting our Data Protection Officer.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 57v processes your personal data, please contact our Data Protection Officer:

Data Protection Officer — 57v Casino
Email: [email protected]

For general customer support inquiries, you may also reach our team at [email protected] or via the live chat feature available on the Platform after logging in to your account.

If you are not satisfied with 57v's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the PDPA. Information about how to contact the NPC is available through official Philippine government channels.